As I continue my talks to various groups around the Lothians I continue to hear fascinating stories from previous staff members and customers of the old department stores. The illustration above is of Maule’s en gala for the coronation of George V and Queen Mary (I think!) This was the original company which build the shop at the West End of Princes Street. It became Binns in 1943 then was taken over by House of Fraser in 1953 and renamed Fraser’s in 1976. Sadly, its rebuilt version was closed this week. Last night I heard from an ex staff member that staff had their pay compulsorily docked to contribute to a wedding gift for Hugh Fraser.
Over to Jenners. Also with a large question mark over its future. I gathered from one proud parent that her son, then a student, was a delivery driver for Jenners. Allegedly this young man was instructed to drive via only the ‘nicest’ areas of town even if this meant long unnecessary detours. Possibly an early form of mobile advertising?
The famous Sir Will Y Darling the politician and owner of Darling’s in Princes St informed the mother of one lady present last night that one must always change the buttons of a new coat. Despite not quite understanding why this was somehow important, the lady always did this! He must have known something that we don’t!
Almost my favourite story, heard from an audience member, relates to RW Forsyths. I gather that the commissionaire always knew the customers, always looked after their umbrellas on arrival and, without fail, always returned exactly the right umbrella to the right lady. Customer service indeed. Those were the days.
Well that’s what I have been doing. I’ve been talking at a whole host of events and visits to all sorts of groups and at lots of different locations from libraries to bookshop to housing complexes. Anywhere that people want to hear about the ‘Disappeared Department Stores of Edinburgh’ and my inadvertent wandering into this area of social history I’ll be rabbiting on. Its been a two way street too: I’ve heard fascinating reminiscences of people’s experiences on both sides of the counter in these wonderful old stores. I’d never have guessed that my novels would lead to this interesting new facet to life.
A few more events coming up. Hello Leith Rotary tonight and Morningside Library next week. Already lots of bookings for the autumn and next spring too. Just have to get this next knee replacement out of the way. Oh well. I’ll have lots to think about during my enforced convalescence.
(The rabbit featured is a carnelian netsuke that I’m very fond of.)
There was a busy Autumn session including a presentation on ‘Disappeared Department Stores’ at ‘Previously- Scotland’s History festival’, Loanhead’s wonderful new library, Stockbridge’s wonderful old library, Barnton and Cramond Community club and a double page feature in the Sunday Post. I’m just about ready to face 2018!
There’s a new Murrays story in the People’s Friend January Special out on 24th January and two more submitted. Fingers crossed.
Changing direction slightly, I’m now working on a detective story featuring a recently demoted female detective constable. Its set in the West Highlands and I’m hoping it’ll be as much fun to read as it is to write!
In the hiatus before the publication date of ‘Assured Attention’ I’ve been researching some of the old department stores of Edinburgh. What a lost world! I’ve looked at the long lists of departments that used to be considered necessary. Looking at the image above of the disappeared J& R Allan store on South Bridge, for example, its clear that mourning was a major consideration for businesses back then. The appropriate dresses , hats and gloves vital purchases for the serious mourner in those days.
When was the last time you bought a ‘mantle’? I don’t think I ever have! Moving on into the 20th century I was surprised to see ‘Smoking paraphernalia’ included as a specific department in one large store. O tempora. O mores!
I’ll be presenting my findings at The University of the Third Age meeting on 19th July and once again, perhaps in an extended form (as I keep discovering more!), at ‘Previously- Scottish History Festival’ in November.
Well the Summer break is over. Fun was duly had by all. Blackwell’s ‘Writers at the Fringe’ event went well. Time to get back to work. There’s lots to do. I started last week at the Kinross Thursday group and the Westwoods Book Group. Enjoyable evenings, interesting ladies to speak to and some great questions posed. Just what I like. Luckily, there seems to be more of these events lined up over the coming months. Bring it on.
Otherwise I’ve got lots of writing to do. Book 2 has been submitted to the publisher-Comely Bank Publishing- and I expect to be doing my ‘corrections’ as they emerge from the copy editing and proof reading stages. Then there will be cover design to think about and all the various aspects of book production that readers don’t think about. I know I never did until my best selling novel ‘Our Best Attention.’
My other writing has been short stories for a certain ladies weekly story magazine published in Scotland. Guess which one? This has been a most enjoyable foray away from Murrays although the popular ‘Tea room ladies’ feature in two of them. I couldn’t help myself!
Next outing is as part of the ‘Edinburgh Tales’ series at the Edinburgh Central Library on 21st September. I’ll be talking about the book but also remembering the wonderful department store which was the inspiration for the setting of ‘Our Best Attention.’ Unfortunately or fortunately depending on how you look on it all the tickets were snapped up weeks ago.
Life is full of surprises it would seem. Librarian hath spoken unto librarian with the result that I was invited to view the Jenners archive at the Central Library in Edinburgh. Obviously, my novel, ‘Our Best Attention,’ is fiction but its location in a large department store was inspired by my time working in Jenners in Princes St, Edinburgh. I loved working there and it has long remained in my memory. However, the memories contained in the archive went back many, many years before I was born.
Among the items I looked at was a complete inventory of the building from top to bottom. I was intrigued to find the ratio of shop floor space to the building as a whole to be really quite small. Only the first two floors were open to customers. The other four floors contained the staff bedrooms ( I found 102 of these!) staff dining rooms and a three bed sick room and medical room along with many workrooms and rooms with various other uses. Although this was a professionally produced inventory carried out by a London firm, it was unfortunately undated. Very frustrating. However, by careful cross referencing it looks like it must have been produced about 1906.
I also loved looking at the Christmas catalogues which dated back to 1902. There was so much to look at in the archive that I plan several return visits.
I’m going to be talking about my novel and the background to it at the Central library “Edinburgh Tales” session on 21st September. Look out for further information on the Eventbrite website.
Well who’d have thought it? Not me anyway. I just wrote the stories as stories. However, at a recent author event where the reminiscences came thick and fast from the audience, it was pointed out that ‘Our Best Attention,’ my novel set in a department store in the 1970s, was social history.
The book described a setting, a staff group and customers that are now, sadly, long gone. The loss of the whole ethos of service to customers and care for and about staff seems to have disappeared almost without trace in our modern world of minimum wage, zero hours contracts and, of course the internet.
Specific aspects of the book were pointed out to me. For example, the legion of ladies left without potential husbands after the first world war: no families, children or grandchildren for them. So sad. Miss McPherson in the chapter, “The Bequest,” is really a tribute to these often very kindly women. The concept of “Model Gowns,” the unquestioning ubiquity of a “Furs” department, and the employment of war disabled staff have all disappeared. No one starts their “wedding china” off any more with the hope of adding to it throughout a long married life. Can staff members simply arrange for a family member to be employed these days? Mrs Da Costa could in “The Square Peg” and Mr Soames did in “Operation Limelight”. Even the language has changed: no one is asked to “Come forward Miss Glover” as in “Storm in the Teacups” or even to always refer to each other so formally as always to use surnames.
Life for staff in department stores of the past was very different from now. At the time of the 1892 fire in Jenners store in Edinburgh, Scotland (one of the stores which were the inspiration for the setting of ‘Our Best Attention’ my bestselling novel), 120 staff lived on the premises. On the third and fourth floors were the bedrooms for lady assistants along with Reading and Drawing Rooms. The young men had rooms on the fifth and sixth floors with a spacious Reading Room and a splendid Smoking Room en suite. There was a manager for this accommodation who occupied a suite of apartments on the third floor. As time moved on, and space was required for expansion of the business, any staff requiring accommodation were moved to a spacious hostel purchased by the company until only a handful remained and other accommodation was found for them.
As late as the 1930s there were clear standards for staff to maintain. Dress was a matter for female staff to provide for themselves but this had to adhere to a set style and hem length. Male staff were issued with a box of 12 starched collars: six to last the week and six to be sent to the laundry. They were expected to work long hours-almost a 12 hour day in some cases but there was fun too.
Despite the hard work, staff could join a wide variety of leisure activities. There was a golf club, a tennis club and a dramatic club. Shakespearean plays were performed in the gardens of Charles Jenners’ house at Duddingston.
It’s hard to imagine the all-encompassing nature of employment in such a department store in these days of self service and automatic checkout systems and, of course, internet shopping. For staff in the late nineteenth to mid-twentieth century, our modern way of shopping life would have been every bit as unimaginable!
(Information from ‘Jenners: A Short History 1838-1988 and from ladies attending author events)
One of the most popular chapters in the book “Our Best Attention” is set in the Tea Room of a large department store and concerns the nefarious activities of a group of Edinburgh ladies. People are always asking about the ‘Tea Room Ladies’ and whether they will reappear in book 2. Well, the short answer is that, yes, they most certainly will. This is due partly to my enjoying writing about this particular set of ladies, and partly because I love Tea Rooms! I always have.
At a recent author event, a former employee of a certain large department store brought me in all sorts of memorabilia. This included information about the restaurants and tea rooms there. Well it was a goldmine for me!
An 1895 advertisement for the “Luncheon and Tea Rooms,” a novel feature of Edinburgh life, described them as having, “everything served in first class style at moderate prices.” The elegant mezzanine floor with a gallery was treated in Alhambra style and decorated in cream and gold. A Writing Room, “fitted with every requisite for Ladies,” was immediately beside the Luncheon and Tea room and beside that a cloakroom where, “ladies may leave their wraps or have parcels addressed to them from other shops in town.”
All was clearly well for the ladies of Edinburgh. However, things weren’t too bad for the staff either. One irresistible fact I discovered was that staff could opt to have meals included as part of their pay. “Those who did ate lavishly and without restriction. A man was employed solely to carve the joints which were served to the staff. This was his only task and was a full time occupation.”
A happy staff then to provide the advertised, “refined service of the dainty and varied meals.”
Fish Suppers? In a Library? Well yes. That was the invitation from dynamic Diane Yule of Ratho library near Edinburgh Scotland. I was asked to join the ladies (and gentleman) of the ‘Book and a Blether’ group who regularly meet for a fish supper followed by a talk or a discussion about a book. This week the ‘event’ was me coming to talk about my bestselling novel, ‘Our Best Attention’. After the consumption of the fishy feast, some others joined us and I did my usual thing. This time it was enlivened by the contributions of a local lady who had brought along some memorabilia of a certain posh Edinburgh department store.
The evening went with a swing and I left feeling very optimistic about the future of libraries. If they are all such cheerful and busy parts of the community their days are not over. Phew!